Question 1

What is TonerAI?

Accepted Answer

TonerAI is an AI-powered formula assistant for professional hair colorists. You enter your client's current hair level, porosity, and tone direction, and TonerAI generates precise toner formulas with exact shade names, measurements, and processing times — all in seconds.

Question 2

Which hair color brand does TonerAI support?

Accepted Answer

TonerAI is currently optimized for Redken Shades EQ Gloss, the industry-leading acidic demi-permanent professional hair color system. We've built a deep rule set around Redken's official chemistry, shade library, and toning guidelines so every formula follows best practices.

Question 3

Is TonerAI affiliated with Redken?

Accepted Answer

No. TonerAI is developed by PingSolve LLC and is not affiliated with, endorsed by, or sponsored by Revlon Professional or Redken. We simply built our AI around their publicly available professional guidelines.

Question 4

How does TonerAI generate formulas?

Accepted Answer

You set your client's current hair level (1–10), porosity (low, average, or high), and desired tone direction (cool, neutral, or warm), plus any additional context. TonerAI uses AI along with Redken's official chemistry rules to generate precise toning formulas with exact Shades EQ Gloss shade combinations, measurements, and processing time.

Question 5

Is TonerAI for beginners or experienced stylists?

Accepted Answer

Both. Newer stylists use it to learn color chemistry and build confidence with toning formulas. Experienced colorists use it to save time, validate formulas, and explore shade combinations they might not have considered.

Question 6

How accurate are the formula recommendations?

Accepted Answer

TonerAI's formulas are generated using a comprehensive rule set built from official Redken Shades EQ chemistry guidelines — including level systems, underlying pigment charts, porosity adjustments, background color rules, and tone family interactions. Every formula uses only real, verified Shades EQ shade names and codes.

Question 7

How much does TonerAI cost?

Accepted Answer

TonerAI offers three plans: Monthly at $4.99/month, Yearly at $39.99/year (only $3.33/month — save 33%), and Lifetime at $149 one-time payment. Both Monthly and Yearly plans include a 7-day free trial.

Question 8

Is there a free trial?

Accepted Answer

Yes! Both the Monthly and Yearly plans come with a 7-day free trial. You get full access to all features. If it's not for you, cancel anytime before the trial ends and you won't be charged.

Question 9

Can I cancel my subscription anytime?

Accepted Answer

Yes. You can cancel your subscription at any time. On iPhone, manage your subscription through your Apple ID settings. On the web, use the Manage Subscription button in the Settings screen, which opens a pop-up. If pop-ups are disabled, you will not receive the notification email to cancel your subscription. Your access continues until the end of your current billing period.

Question 10

Is there a mobile app for TonerAI?

Accepted Answer

Yes. TonerAI is available on iOS in addition to the web version at gettonerai.com. Your account syncs across both platforms.

Question 11

Does TonerAI replace my expertise?

Accepted Answer

Not at all. TonerAI is a professional assistant, not a replacement for your skills. It suggests formulas based on the information you provide, but you remain in complete control of the final result.

Question 12

Does TonerAI handle color corrections?

Accepted Answer

Yes. You can describe the correction scenario in the Additional Context field — for example, 'hair is brassy at the ends' or 'uneven lift, roots are darker.' TonerAI considers underlying pigment at each level and selects corrective tones accordingly.